Schemes and Contacts

Information about Schemes and Contacts

We are fully committed to the aims of the Business Banking Code whose governing principles are to treat customers fairly and reasonably, to help customers understand how their accounts operate and give them a better understanding of banking services, and to maintain confidence in the security and integrity of banks. Copies of the code, entitled ‘The Banking Code’ (Business Banking Code), are available on request from our staff or from http://www.bba.org.uk/.

The code is monitored by the Banking Code Standards Board -

Banking Code Standards Board
33 St James's Square
London
SW1Y 4JS
http://www.bankingcode.org.uk/
Phone No. 020 7661 9694
Fax No. 002 7661 9784

If you are not happy with any aspect of our service, please request a copy of our internal complaint handling procedures. These are available from Branches, Business Centres or, alternatively, a copy can be obtained by writing to:

Customer Relations Manager
Clydesdale Bank PLC
Clydesdale Bank Exchange
20 Waterloo Street
Glasgow, G2 6DB
Phone No. 0141 242 4137

Complaints we cannot resolve may be referred to -

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
http://www.financial-ombudsman.org.uk/
Phone 0845 080 1800

Other useful websites:

British Banking Association - http://www.bba.org.uk/
Association for Payment Clearing Services (APACS) - http://www.apacs.org.uk/

Clydesdale Bank PLC. Registered in Scotland (No. SC001111) Registered Office : 30 St Vincent Place, Glasgow